Manicurious

Zoe Yang

2 years ago

0 people like this.

3 stars are practically for their nicely cozy decorated environment. I signed their package of $500 directly after my first mani + pedi becoz I was sold for their environment and tea served.

BUT there comes the but, I signed up becoz I wanna do my nails right ! First I am a really season nails doing person, which my nails seldom is those one or two colour normal gellish nails, I prefer my nails always in some form of design, and this isn’t the only package I had with nails parlour. But definitely the most expensive. Their regular crowds are mainly expats, price point is high, but nails design is not on par with their pricing. Simple designs took forever, can’t imagine if it comes to complicated drawings. Nail coatings kinda uneven as well. Being picky obviously because your pricing is premium I would have expect premium nail arts done. I would recommend doing their spa there would have justify money well spent. The last time I visited, once again reminder that appointments are super hard to get, so having a package also doesn’t ensure you have a slot, but staff seems to improve in their customer service by offering next available slots, which is a plus point. (But aren’t such basic services supposed to be in place at the first place since you are positioning your nail salon as premium parlour) I needa get my existing nails soak off which isn’t done at their side and extra charges is normal since my nails wasn’t done by them previously, so I thought $30 additional soak off is fine coz all other shops are charging $10 for soak off. The shocking thing is the staff wanna charge me $70 for soak off as she insisted I have “hard gel” on my nails and normal soaking with acetone takes extra effort. Hmm, I started to have tons of question marks on my end if you could feel how I felt that moment. I wasn’t having extensions on my nails, and I explained to the staff it’s not even hard gel, it’s the new gellish nail strengthener top coat. I have done many times extensions of coz I know how extensions are. But this really isn’t. The staff started telling me it’s a company policy to charge $70 for hard gel soak off coz it requires a lot of time filling it off right. That isn’t my point, you don’t understand about a new product available in the market which yeah nail strengthers are indeed hard than your usual soft gels but it isn’t hard gel as mention in your policy but ok fine let’s solve the issues here and meet at mid point. I asked her in order to save time so that you won’t charge me the $70 why not use the nail filling / drilling machine. Simple and fast, I don’t mind nails getting brittle since I do my nails so frequent. (And that’s the reason I have nails strengthener on) Still she told me their company seldom use nails filling machine. Wow babe, I am in shock, I came here to just get my nails done, but now we really have an issue, my nails are half soak off then she brought up the extra charges issue, I end up really unhappy and fed up because simple things took forever and finally when she decided to tell me “I am only doing this as a favour for one time without changing extra”, but yeah their soak off still cost a bomb. So In the end she put in extra hard strength to fill my nails and soak then in acetone for very long, no offer on using the machine. I ended with 10 red swollen sensitive fingers and long hours spent sitting there which actually could easily done faster else where.

Pros – very pretty environment, teas offered while doing services, I would still recommend them for girls day out, Mother’s Day pampering for moms, spa services and Hens night outing.

Cons – price point super high not for girls who are doing their nails on a monthly or bi weekly basis. Nail arts charged at extra high premium as well, not for girls that like complicated designs or extensions as well. Staff skills not up to standard. Not on par with their price. If price isn’t an issue, wanna do simple 2 colours, loves pretty atmosphere, hygienic, tea served, yes they fit the bill.