• jean yip waterway point

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Place Category: Salon

21 Reviews on “Jean Yip - Waterway Point”

Overall:
  • C C Mok
    5 months ago

    Good experience at Jean Yip Waterway.
    Professional and friendly service. Thanks Ann.

  • Joy Ho
    6 months ago

    Whole process of booking the appointment and the actual treatment was straightforward and pleasant. Thanks Jess, Elis, and team for the professional advice and service!

  • lim siew ching
    6 months ago

    Friendly staffs

  • Yang Haixia
    6 months ago

    Janice has been taking care of me. She’s kind, funny and very considerate. She always goes the extra mile to ensure the ultimate experience. She never hard sells. I enjoy every single session with her. Way to go, Janice!

  • Bibi Bu
    6 months ago

    🚨 Warning: My Experience at Jean Yip Singapore 🚨

    I feel compelled to share my ordeal at Jean Yip Singapore, not only as a personal account but also as a cautionary tale for others considering their services.

    I had high hopes when I signed up for a Keratin hair treatment package. Little did I know, it would turn into a nightmare. During the treatment, a mistake by the stylist left my hair stiff, severely tangled, and caused massive hair loss. It was so distressing that I had to seek psychiatric consultations and therapy to cope with the emotional aftermath. A visit to a skin and scalp specialist, along with lab tests, revealed that there were no vitamin and iron deficiencies in my blood samples, which had clearly indicated that the sudden massive hair loss after the treatment was due to the negligence of Jean Yip Staff.I’ve had keratin treatments at other salons without issues.

    The concerning part? No actions were taken against the stylist responsible for the damage. Instead, I was asked to pay an additional $395 to “upgrade” to a different treatment. My request for a refund was met with frustration.
    The Customer Service manager insisted on “10% Administrative Fees” and charging me for “Incurred Treatments based on à la carte prices.” This approach was not only unethical but also failed to acknowledge the medical expenses, emotional distress, and lasting damage I suffered due to their negligence.

    To make matters worse, I was not shown any agreement or terms and conditions before proceeding with the treatment. This lack of transparency calls into question the legality of their actions.

    As a well-known hair organization, Jean Yip Singapore should prioritize ethical practices and take responsibility for the well-being of its customers. The focus should be on addressing the harm caused by their staff.

    After enduring substantial suffering, I’m requesting a fair refund of $1560.60, deducting the costs of two regular hair treatments and one keratin treatment based on the agreed prices I had already paid.

    Please be cautious when choosing a salon. Share this post to make sure others are informed and protected. 🙏💇‍♀️

    #JeanYipSingapore #CustomerExperience #HairCare #BeInformed

  • Siruste Vijay Prasad
    6 months ago

    Recently, visited this place for the $28 promotion; R6 facial. Facial was relaxing but i don’t like the part when the sales staff (i don’t want to mention name) literally forced me to sign up package. This made me very uncomfortable!

  • Juliet Salvador
    6 months ago

    My experience at this beauty spa is absolutely wonderful through the years. Evelyn is very professional and approachable. She takes great care with explaining everything she is doing and makes sure I’m comfortable. Special thanks to manager Jess that she was given me a very good package that is affordable and really what my skin needs.

  • Ho Xiao Ying
    7 months ago

    Served by Evelyn Ang for the past few weeks. She has been extremely meticulous and friendly. No hard selling as well. Thank you for your great service!

  • Ai Cheng Sim
    7 months ago

    My first visit to Jean yip Waterway Point facial was good n I was welcomed by Jess and Janice who are very friendly and patient. They provide good recommendation according to my skin and I feel comfortable.

  • Wei Jin Wong
    7 months ago

    Fantastic experience and staff friendly . staff Alice who explained details for their products and services.

  • Jason Wong
    7 months ago

    Friendly and very professional staffs

    Especially Chloe,Alice ,Lucas

  • s yi lo
    7 months ago

    Elis the best beautician did the extraction without painful experience and her skills were so impressive that I have to give her a 5 star review 🌟

  • Hester Ong
    7 months ago

    It has been 2 years since I signed up for facial treatment with Jean Yip at Waterway Way. I felt comfortable and enjoyable when I stepped in their environment.

    Jean Yip team at Waterway Way , thank you for providing good customer service and giving me confidence.

  • James Ong
    7 months ago

    Good service and pro from Alice and Lucas

  • Bernadette Pung
    7 months ago

    Had a good facial session by Elis. She was friendly & was caring throughout the session.

    Patient & friendly customer service by Evelyn as well. Offered good advice based on my needs.

  • ronald santos
    7 months ago

    Nice facial experience done by Amanda and Evelyn.

  • Madeline Tay
    7 months ago

    I have been with Jean yip Kelvin for 2 years with packages for treatment, colour and hair cut and I would say their service is good.

  • Chee Wee
    7 months ago

    Good value package

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