Jean Yip Loft

Jean Yip Loft

307 New Bridge Rd, Singapore 088757,
21 Reviews
6325 7307
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    Jean Yip Loft is an iconic building located right in the centre of the upgraded Chinatown area, offering itself as a sanctuary for those who need to relax and unwind from the hustle and bustle of urban living. Its lush decor and contemporary architecture next to Duxton Plain Park offers tranquility in the midst of our concrete jungle.

Place Category: Salon

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21 Reviews on “Jean Yip Loft”

Overall:
  • hz hz
    1 year ago

    You are the queen when they want you to sign up for the package; when things happen, you talk nonsense.

    The beautician can speed up the session because she wants to be off work on time. If there is not enough time, why not just reject the session?

    As long as you signed up for the package, you have been locked up, you face your issue, and credit must be theirs.

    The AM sell the package by the tactic that they will base on your skin on the way to give you the suitable treatment, or mix the different package to give your skin better result, etc.

    When you come to the facial? The beautician, just use up your older package first….

    I never recommend the place.

    Reply ↓
  • Jason Goh
    1 year ago

    I have visiting Jean Yip loft (level 3) for years.

    The staffs are very friendly indeed (4 stars). However the facilities are not to be mentioned. E.g. Air conditioning is not functioning well or not functioning at all whenever my visit….(1 star).

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  • Chui Lan Wong
    1 year ago

    The toilet at level 3 is like forever out of order 🙄

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  • Ching T
    1 year ago

    Was persuaded to buy $X000 worth of credits from them years ago but every time I go down they try to hard sell me packages for massages and facials that require me coughing up more exorbitant sums instead of using up my credits with them. The services are passable but the hard selling afterwards is stressful and cancels out any possible benefit from their massage. Sometimes the hardselling will happen during the treatment itself (e.g. facial). When you buy a package, they may also ask you to add on other top ups on top of the package in subsequent visits.

    Their facilities have also deteriorated. When I bought credits I was advised that the 2nd floor was a members lounge and I could spend time there, relax etc even if I didn’t have a massage that day. Now it’s just an empty floor with nothing done to it. Their massage package used to come with a swim in ther rooftop pool and a steam bath, but it’s been at least 5 years since these facilities are on offer. Pool was closed for a much longer time, then after covid, they never re-opened their steam room.

    I will go back to use up the packages and credits I was *persuaded* to purchase because it is not a small sum, but I would never, ever recommend this place to others.

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  • Floria Tang
    1 year ago

    Very well taken care of by Sherina and Mandy from Jean Yip Loft Oriental Hair Solutions. Always willing to go the extra mile for us. Thank yousss : )

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  • Kaydence Natalie
    1 year ago

    Service was good but went there for a massage and came home to realised that there were lots of scratches on my back.

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  • S Wu
    1 year ago

    Service is terrible. Don’t honor appointment time and keep ppl waiting for half an hour. Don’t come here and only to waste your time.

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  • Missy K
    2 years ago

    I have been a long term customer to the loft and have seen therapists and customer service associates come and go throughout my years. However I would like to share that it has been so far a consistent and authentic customer service experience from Nicole (customer service) from JY loft. She is dedicated and goes the extra mile in trying her best to understand my needs, and hearing my concerns, rather than upselling me and closing deals, and trying her best to come up with a tailor made solution that works well for me, and fit into my needs and budget. She is friendly, approachable, pleasant and thoughtful. She will go a long way in the industry and I hope that others can also follow suit and be as dedicated and genuine as her. I would of course Iove to be exclusively serviced by her on follow ups and check ins throughout my course with the jean yip loft.

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  • Sophia Ng (SF)
    2 years ago

    May left the Loft and returned back home (China).

    Experienced body treatment 五行刷 well-done by Yan Ping, another skillful experienced therapist and great guasa facial by Eva Teyo.

    I will be paying another visit this month end for a treatment by Yali.

    Sherry is my consultant now, she is indeed very helpful and caring about keeping warm 5-star spa experience of my each visit.

    Excellent team 👏 👍 继续加油!

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  • Eugene CKS
    2 years ago

    Very thorough hair and scalp treatment and care.

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  • Sharon Quaye
    2 years ago

    My consultant Chwee Chwee was very nice, informative and thorough and Angie my therapist was very gentle with my treatment. Highly recommend.

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  • Regeen Kah
    2 years ago

    Yali is professional skill and chwee very friendly and good service.

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  • Co G
    2 years ago

    The most intense hardselling I’ve encountered in my life haha I felt so relieved after stepping out of the loft alive. The beautician was really lovely though (sales person was different from the person who did my facial)

    Reply ↓
  • Fauziah Shaik
    2 years ago

    Worst experience ever! I’ve made a waste trip to Jean Yip Loft and travels. Customer service did not check the transaction. When I’ve arrived, they asked me to fill up the form and bring me for consultation room. 5 mins later the customer service mentioned I am not eligible for the promotion as I have been to Jean Yip in Nov 2021. In the first place, why do Jean Yip made the appointment and did not check in the system than making client to travel all the way and stated not eligible for the promotion. All other customers patronising Jean Yip do take note of such service and not to get cheated on the promotion.

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  • margaret khong
    2 years ago

    Very satisfied with Yali and Nicole for good services

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  • Christina Ong
    2 years ago

    Was at Jean Yip Loft today serve by Yang Ping she is awesome and her massage service is really 10star service. I will definately recommend my friends and family to her. This is my best massage. Thanks for the professional service. Loving it so so much.

    Cheers to Yang Ping.

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  • Lailee Tan
    2 years ago

    YanPing has been very good doing my body massage for the past 5 years. A cheerful lady and she provides very good services and I have a very pleasant experience with her.

    Patricia : 10

    T

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  • Angela Wong
    2 years ago

    Dear Management, I am

    always looking forward to come to Jean Yip loft, because Yan Ping are very skilful with her massage. Miss Chwee is professional and sweet. Ladies at front desk Theresa , pat and Alysha are always helpful and with smiles. Thanks. Angela

    Reply ↓
  • lyn
    2 years ago

    yanping is really good at relieving one of the painful muscles i had

    Reply ↓

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