Blonde Boudoir

Joo Jin

1 year ago

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Worst hair salon I’ve ever been because of the below reasons:

1. Overcharging:

– Charged more than the price listed on the website.
Not only did they overcharge me but when I sent a screenshot of the website with the original price and asked why I was charged more, they updated the website and sent me the screenshot of updated price.

– I was charged $900+ for balayage and (maybe 2cm) trim.
My original hairdresser left blonde boudoir so I decided to get balayage from Leona. I’ve been to this salon 3-4 times and I requested exactly the same treatment as last time (I even showed pictures of my hair last time), so I didn’t ask about price. With my previous hairdresser, I never paid over $500 even with long hair and the result was great every time so I didn’t expect to pay double.

2. Terrible customer service:

– Hard to get a reply back, they read messages and don’t reply.
I had to send a follow up message multiple times to get the reply back. Considering the situation they overcharged me and fooling me by sending a screenshot of updated price – hard to believe.

– When I called to speak to Leona about pricing, she said ‘maybe the price was updated and maybe other employees didn’t know, I don’t know’, no clear explanation, no apology – again, hard to believe.

– They agreed to touch-up my hair because it’s not really back to back balayage and patchy and orange. In the end, they agreed to charge me for touch-up because it’s been months since the treatment – we had trouble rescheduling the touch-up for many reasons including that Leona was away or she had a full schedule.

3. Terrible treatment / result

– Despite the price I’ve paid, it’s the worst balayage I’ve ever got. Some parts are orange and obviously not back to back balayage (it should be brighter all over but it just looks like normal balayage).

– Leona said the shampoo and conditioner that I’m using are causing it, BUT I’ve been using the same shampoo and conditioner for years and my previous hair designer had no problem and it did not affect balayagee.

– I had a very tight schedule on the day of the treatment so I triple-checked how much time is needed and they said 3-4 hrs will be enough but it took 6+ hrs.

– Also, there was clearly something wrong. At some point, 3 hairdressers came over to me and looked at my hair and whispered to each other. I asked what was wrong and they didn’t explain.