• willow stream spa

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Place Category: Salon

22 Reviews on “Willow Stream Spa - Fairmont Singapore”

Overall:
  • Esther
    1 year ago

    Staff at the reception was very rude, aggressive at the reception and wanted to lodge a complain against me for trying to redeem the spa pass. Honestly I have already tried to explain the terms and conditions of the pass. She really spoiled my mood for Christmas and I would definitely not be back to do a spa with a place of poor customer service. Extremely disappointed with such a receptionist, please consider staff with better attitude towards their customers.

  • michelle lauryn
    2 years ago

    Needed a massage very badly. And my dear friend bought me a massage and spa session at the Willow Stream Spa. It was one of the best experiences I had at this spa! I had the aromatic massage by Janet (moi moi). If I cld have given her 10 stars, I will here! She kneaded all my tiredness and stress of the day away. She was meticulous to which spots I needed more tlc and which spots I need more oomph. She has such a kind and caring personality. The spa was awesome. Everything is clean and hygienic for an OCD like me. Best experience I ever had! Thank you so much Willow Stream, my dear good friends, and Janet!!

  • Vivian Lee
    2 years ago

    Great spa facilities for an hour. Only the light in the sauna wasn’t working. Staff were attentive and friendly when showing me the facilities.

  • Charlene Mooi
    2 years ago

    Pool was kinda small but functional. Really enjoyed the spa facilities though; very relaxing. Some toiletries (body soap, shampoo, conditioner) are provided, as well as a towel and a bottle of mineral water. Just bring your own swimwear & slippers for use within facilities. Hairdryer can be borrowed from the counter if required.

  • Alex C
    3 years ago

    One of the few hotel steam rooms/saunas still open!

  • Harrod Lim
    3 years ago

    Great customer service from start to end. Massage was of high quality and requests were handled well.

  • Tristan See
    3 years ago

    Great experience

  • Singapore Foodster
    3 years ago

    Poor service, dated facilities, would not recommend.

  • Xinlu Dai
    3 years ago

    My therapist was Kathy Marn, very unprofessional: talked on the phone with her son 3 times middle of massage and disrupted my enjoyment of peaceful times. She apologized with some story of her son taking over her apartment and forcing her to leave blah blah blah… son is billionaire and don’t even need this job … blah blah … arrhgh.

  • Y. Y.
    3 years ago

    Spacious and centrally located. Generally well maintained despite its age but perhaps a makeover is due. Always provides a relaxing experience.

  • Michelle Li
    4 years ago

    Had a facial here and it was a great experience. There was a member of staff looking after me at every point. My facial with Stella was amazing. She knows what she’s doing and is super professional. Would definitely come back!

  • Keiko Ono
    4 years ago

    Truely relaxable and rechargeable place. Their massage was wonderful and hospitality was also superb. Highly recommend spa.

  • Marco Marco
    4 years ago

    Very good

  • Arjun Kharidehal
    4 years ago

    Used to go to the gym here. Very clean and maintained nicely. Although the decor is becoming a bit dated. The staff are extremely polite and nice! Great shower areas too.

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