• Victoria Facelift 768x542

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Place Category: Salon

61 Reviews on “Victoria Facelift - WhiteSands”

Overall:
  • Nancy Cheng
    4 weeks ago

    Service no good and very disappointed

    Forget my appointment 2 times despite having message confirmation and I was at the counter to confirm my facial slot

  • Gaz Gaz
    2 years ago

    Not impressive . The service is just ok…

  • Dawn Choong
    2 years ago

    Nice experience with friendly staff. Ambience is great as well.

  • comin wee
    2 years ago

    My consultant Elynna is good and friendly.Good sevice from her. Thank you.

  • Hee Bee
    2 years ago

    Yeah, I like beauty places

  • Christina Lim
    2 years ago

    I’ve been a customer with Victoria facelift at white sands since the beginning of this year. The consultant Elynna is very professional. The result is fantastic and I love it. Will definitely recommend friends here.

  • Yu Dong En
    2 years ago

    My face was always filled with pimples. This store really fixed my problem with that. My consultant, Elynna, was helpful in diagnosing my problem and my treatment. The other consultants are friendly and very professional.

  • Heloise Zhang
    2 years ago

    Just visited their punggol branch ystd. Ended up with an additional $40 on top of a trial of $20 to get a just-simply-as-you-can-do-it-yourself facial care, wash, mask, lotion. Hope more ppl read their review before buying any trial or going to this hell. It’s a money cheating place. I did’t mind to pay $60 bucks for a facial session, but it turned out that’s just that basic rather than a proper facial session.

  • joanne liong
    2 years ago

    staff in paya lebar square branch with bad attitude. not recommended.

  • Jenny Teong
    2 years ago

    The beauty consultant kept criticising the texture of my skin after scanning and said that there is no collagen and too many dark spots. I have frequent facial and do not agree with her. She waa trying too hard to sell her package only!!

  • Rainbowkoala
    2 years ago

    High turnover of staff. Consultant not experience enough. Package is too expensive. Not worth the money spend. Product and quantity does not tally in their system and what you are tracking. All sister company brand is the same.

  • nat tuang
    2 years ago

    Elaine is gentle with her hand movements while doing the facial on the face. She is also patient. Keep it up, Elaine!

  • Natasha Tay
    2 years ago

    Consultant elaine is very nice and sweet. Patience and detail enough to let me know what is all about, explained to me I can look after my face. Overall is a excellent experience with this consultant. Well done

  • Kok Beng
    2 years ago

    Had a Victoria Facelift a try. Good Service, room are clean, staffs are professional in their explaination. No hard selling. After facial pores are smaller, chick are smoother, minor wrinkles disappear. They use some sort of machine to massage around face skin, fore head, behind ears. Curious? Go, enquire and do try

  • Abigail Chia
    2 years ago

    The therapists were polite, patient and caring! It was a fantastic experience ! The results were good and lasting.

  • Wendy Lee
    2 years ago

    the facial was not bad but i must say their service was really good. Elle was very knowledgeable and patient. although i didn’t sign up for the packages, she gave me a set of mini home care products to try at home. i will definitely consider signing for a package after i finish my current facial.

  • Joline Su
    2 years ago

    “fantastic..very good excellent service..Ellie is very concern and so very helpful and sincerely from her heart wants to help me imprv my skin..i am very grateful to her and her partner who does the facial for me
    wl def recommend my fellow colleagues”

  • Tricia Khoo
    2 years ago

    Elle is my consultant, she is provide good beauty advise and service.

  • Sheik Ferdous
    2 years ago

    Pleasant place & Jacintha is a friendly consultant! πŸ‘ŒπŸΎ

  • Mandy Sng-Lim
    2 years ago

    I would like to commend Elle for her professionlism and sincerity as she help me with my various skin problems. After her help, I am happy to see improvement on my skin and am now more confident. Thank you.

  • zhongxing lin
    2 years ago

    Good experience with victoria facelift. Excellent service from my consultant. Explain all the things that i need to know for my face and method to look after my face. Feel pleasant with the customer service. overall good experience. Will be recommending to family and friends

  • C.C Quah
    2 years ago

    If u r dislike selling package, u better aviod here.

  • Sun Serene
    2 years ago

    Being here for 3 yrs , Thanks my consultant Elle even I moved from simei to punggol I’m still back for her excellent services 😍

  • E M R
    2 years ago

    Elle is an excellent and very friendly therapist.
    Kelly is super duper too

  • Melody Soon
    2 years ago

    It was a relaxing enjoyable experience!

  • Jacklyn Ng
    2 years ago

    I have very bad acne condition and Elle has been very patient in when doing the extraction. She is very bubbly and makes me feel very comfortable and open to her during the each consultation and treatment

  • Haslina Mohamed
    2 years ago

    Excellent Service by Elle 😍

  • chan yuit yarn
    2 years ago

    Elynna is very patient and professional in handling my skin issues. A very friendly beautician and gives proper advice in maintaining good skin care.

  • Michelle Tang
    2 years ago

    This best facial I ever do. Their products n service very good.. Elynna whitesand very professional.

  • Doreen Chee
    2 years ago

    Service good and friendly especially ELynna. She is very friendly and professional.

  • bee fong
    2 years ago

    Whit sand Elle make me vary pretty n i’m so happy

  • belinda hoong
    2 years ago

    Jacinta my personal facial consultant was really nice, her services are good, she is patient and knowledgable in terms of products

  • Wendy Ang
    2 years ago

    Very good customer service. Specially Elynna Zhao. Happy with the facial service. Will recommend friend.

  • Jenny Kee
    2 years ago

    I live Victoria facelift

  • YuLei Liu
    2 years ago

    The UK anti-wrinkle and sagging expert: Victoria Facelift is here to clear all your ageing skin woes. Targeting to help you solve all wrinkle problems and gets rid of crow’s feet, forehead lines, droopy face, double chin, sagging cheeks, loose Jowl, nasolabial folds and more. Victoria Facelift can help you regain a youthful appearance with our unique signature UK Power-Facelift Treatment.

  • Grace Xu
    3 years ago

    I am the kind of person who never believe in signing up package but due to excellent and not pushy attitude by my consultant. I was like why not ..Everytime service is good not until now , as she had personal issue to settle , the outlet manager took over . All good until end of the session , she want me to sign up another package to fix my problem even through I told her my financial is unable to do it. What make me so piss off is that ,she ask me go take a new credit card with new credit limit from different bank and can sign up the package. I already told her my financial not allow me do that and I don’t wish to. Is just like building up 1 hole to another. After being reject, bad attitude shown.

  • nobluehair56
    3 years ago

    Hi, just went for the facial today and wanted to share my experience. Similar to many readers here, I signed up via Kiss92. Fortunately I read some reviews online before going for the facial so I was mentally prepared for the hardsell. I think some branches may be more pushy than others, from the reviews here it seems like the whitesands and westgate ones are really bad, but I went to the plaza sing one. Yes she did try to push a package at the end but did not try too hard after I was firm and told her that I had another package outside and would keep them in mind after my other package finished, and she seemed to be appeased. I think one tip is that as most of the consultants speak Chinese and are not fluent in English, by telling them that you’re not comfortable speaking in Chinese and prefer to speak in English (which is what I did) will hinder much of their hardselling as they are not fluent in English. I think that was the reason why they didn’t hardsell as much to me – they were having difficulty hardselling in English. Just wanted to share my experience which may help other readers in future from having a bad experience there. The facial itself was decent – I told them my problem areas and they customised my facial and were not stingy with the products they put on my face so I’m overall quite content with the result – although I probably wouldn’t go back if it wasn’t free since the prices they quoted were exorbitant.

  • Yoshi Thesoftpaw
    3 years ago

    Unpleasant!

  • Sharon Adelina
    4 years ago

    WORST EXPERIENCE EVER.
    Warning: Don’t ever sign up a package with them

    I went for free trial on Aug 2016. 2 beautician did the treatment and consultation. One of them is having “cigarette smoke” breath, so it feels very uncomfortable breathing that smell while they do the facial on my face.
    After the facial treatment, they did “consultation” in another room. They are VERY VERY PUSHY in getting me to sign up their package according to my budget. Long story short, I ended up getting charged on my credit card for a package, which I signed up after being sort of brainwashed. But on the same day, within a few hours, I decided to change my mind and cancel the transaction.
    I tell you, the whole process of getting a refund, is a NIGHTMARE.
    We signed an agreement that they will refund the amount minus SGD 50 admin charge by 1 month after the agreement date. Even until now (end of September), i have not get my refund.
    Will proceed with Bank dispute/police report if they do not send the amount by the agreed period.

    So, I am warning you, don’t ever do the free trial (because they are going to be very super pushy and will not “let you go till you sign up” kind of attitude), and NEVER sign up a package with them (the per treatment cost is more expensive than any other facial treatment of comparable quality)

  • Joanna Lee
    4 years ago

    If I can choose ‘Nil’ star, I would. Super bad experience by my friend and I on 20/1/17. After spending 4 hours at the outlet doing free trails offered by our friend, we signed on a package but was later told to return to cancel the deal. I am thankful they cannot honour the bargain due to their mistake but they did not handle it professionally. Their attitude is : Customers are to serve them and not the other way around. DO NOT EVER SIGN ANY PACKAGE WITH THEM! DO NOT STEP INTO THEIR OUTLET, ESPECIALLY WESTGATE, EVEN IF IT’S FOR FREE! U WILL REGRET!

  • Marina Bhandari
    4 years ago

    I signed up for a package of 6 sessions, and so far I’m quite happy with the treatment. Skin feels rejuvenated. My consultant is Wendy at Plaza Singapura.

  • Nichell Logue
    4 years ago

    Dishonest practices with their pricing. Beware that the price to are asked to pay during the treatment will change!

  • Mr Doom
    4 years ago

    Went for a free treatment as advertised by a radio station. After the treatment they would take you to a room and ask you to sign a package, very hard to leave. THEY WONT LET YOU GO

  • Jessica CHEN HUA YING
    5 years ago

    21.3.2016 Eunice #03-29 west gate

  • Linda Chan
    5 years ago

    Bad experience with the outlet at Plaza Sngapura. I was told all communication cease if I refuse to accept refund after a certain date. Can a firm really do that ?

  • Penny Seah
    5 years ago

    This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it.

    Part 2:
    2 sessions went by with constant hard sell from the moment we step in until we leave. Both sessions ended up with us sitting in the same room for 15-20mins steadily refusing an extension to our package.

    Finally, on finishing the last session, we stood to leave straightaway because we have heard enough of their relentless jabber. This time, they stopped us at the door and claimed that we have won their lucky draw. The prize was one more free session, arguable the biggest bullshit I’ve ever heard. They started to get really rude and had horrible attitudes when we ignored their insistence for us to book an appointment for that “free” session.

    I thought the matter was over, but who knows, they called again the following week and the week after. My mum got really pissed and told to them to stop. We didn’t hear from them again until 3-4 months later, which is 2 weeks ago they called AGAIN and asked us to book an appointment for the “free session”. When my mum refused, they said they cannot close our file unless we either come down and finish that “free” session or come down to sign off saying that we don’t want that “free” session. WHAT BULLSHIT. Before hanging up, my mum warned them not to call me because she know I was busy and had meetings regularly but who knows, I just got a called from them yesterday saying the same story. I tried to be polite and said no but she insisted on me hearing her out about how their company policy requires us to come down and sign off a form to reject the last “free” session. I tolerated for as long as I could and when she (by the name of EUNICE) won’t shut up, I simply hung up the phone.

    Unbelievably, 30mins later they got another beautician to call me and interrupted me in the middle of a meeting. I really couldn’t take it anymore and told her off. If I could sue/officially lodge a complain at the consumer’s association for harassment, I would do so.

    I hope that everyone out there reads this and NEVER step into this place ever. There are hundreds of beauty centers out there who have the same if not better treatments than them. One of the most horrible experiences imaginable.

  • Penny Ng Ru Yi
    5 years ago

    This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it.

    Part 1:
    This one star rating is one star too high, because even a 1 star rating is far to high for one of the worst places I’ve ever been to. Their procedures are extremely mediocre and really produces little to no results at all. But putting that aside, what is most horrifying is their marketing methods and hard sell techniques.

    My mum and I got a free time trial from her calling into some radio station promotion. With a fairly open mind, we went ahead to book our first appointment with them. True enough, before we even started the free trial procedure they sat us down and started the age-old gimmick of scanning your skin and telling you how utterly horrible ur skin condition was and how it will worsen if you don’t deal with it.

    After about 20minutes of dooms-day talk, they then flash photos of their “customers” who have experienced miraculous results. This endedoff with them saying that they are having a promotion for a package of 10 treatments.

    I understand that a business is a business and they have to sell products in order to stay in business, but to try and push us into signing on for a $1880 package before even allowing us to start our free trial session, is way to much and far to early. After insisting for about 10 minutes that we would like to try first before making any decisions, they finally agreed and let us start the facial.

    The facial itself was nothing special. The usual steps and the usual length of time facials usually take. Do note that my constant repetition of the word “usual”, is not because I have limited vocabulary but rather it is the only word that stays true to exactly how mediocre the treatment was. Its didn’t do any harm to my skin but it certainly did no good. About the same as if you cleanse then exfoliate your skin and put on a mask at home yourself. Except the latter of course cost about 1/10 the price you pay in Victoria Facelift.

    Procedure aside, we came out of the room after we were done and moved to leave. Immediately we were stopped and ushered into a small room by 2-3 beauticians who were standing by the counter. They said they already prepared a collagen drink and would like to debrief before we leave. Sensing that this is going to be another bout of hard sell, I immediately insisted on leaving, but the lady who did my mum’s facial played the pity card and said her manager would be very angry at her for not completing the debriefing process. My mum being soft hearted said a drink won’t hurt and thus we sat down once more.

    They brought up the $1880 package again, do note that the $1880 is for my mum’s 10 treatment package, I can’t remember how much they offered me, but I do remember them saying that I was entitled to a student rate of $1280, which was such utter bullshit. Anyways, the drink was finished and we wanted to leave but they wouldn’t let us go and just as I stood up, one of their colleagues ran in and said they will make an exception and allow us to try an extra 3 sessions for $348 a person.

    The whole thing went on for about 30mins, eventually my mum succumbed and signed the both of us on for another 3 sessions. As unhappy as I was about being pushed into buying I don’t like very much I let it go because $348 was not a big enough deal to flip out at my mum.

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