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Place Category: Salon

54 Reviews on “Porcelain Origins - Paragon”

Overall:
  • Vivien Wen
    7 months ago

    I booked a facial on April 7th 2021 for May 6th 11:30am for the first time. All the communication has been done via whatapp and subsequently they asked me to drop down my name and email address to secure the slot. I overlooked that message and today when I was about to head off for my appointment they told me since I didn’t leave my email address they didn’t “secure my slot and gave it away”. I was astonished by the fact that they didn’t have the courtesy to even remind me once that I needed to provide my email to “secure the slot”. They have my name and phone number and we actually had quite a long conversation before due to that it was not easy to book a morning slot with them. However no one contacted me and went straight to cancel the booking. For a salon that charges you several hundreds for a facial this is NOT the level of service I would expect. It’s either their staffs needs proper training on clients communication or the firm is poorly managed.

  • Maggie Tan
    1 year ago

    Positive: Cleanliness, Professionalism, Quality
    I’ve been with Porcelain for more than 5 years. Their products are the only one that suits my sensitive skins. Excellent customer service. Hands down the best facial spa.

  • Teresa Tan
    1 year ago

    Positive: Professionalism, Quality

  • Ee Ling Poh
    1 year ago

    Positive: Cleanliness, Professionalism, Punctuality, Quality
    Best extraction facial ever (and also the most painful). Definitely not cheap even if you buy the packages though. BUT good skin is worth it always!

  • Poon Angela
    1 year ago

    Positive: Cleanliness, Professionalism, Quality
    I had my Cryozap facial at this Porcelain Origin. The place is very convenient and is easy to find. The room is very cozy and clean. The facial treatment is good and my face is brighter with just one treatment.

  • Caeley
    1 year ago

    Positive: Cleanliness, Professionalism, Quality

  • lee ling
    1 year ago

    Positive: Cleanliness, Professionalism, Quality

  • Ching Cheng Cheak
    1 year ago

    Positive: Quality
    relaxing experience with radiant ski thereafter

  • Amanda Yeo
    1 year ago

    Best Spa place ever! I love going to porcelain for my spa treatments and I love stocking up for porcelain products. The products and spa treatments are really good for my skin.

  • Kwok Michelle
    1 year ago

    Positive: Cleanliness
    Customer agents are professional and patient with answering queries. Did the QUINTESSENTIAL treatment. However, the downside of the treatment is the redness and swelling that will take days to subside.

  • Gladys
    1 year ago

    Positive: Professionalism, Quality
    I was looking for a new facial place and found what I needed at Porcelain. Very professional staff and fantastic service. The only bummer is that the facials and products are kinda pricey.

  • Hiew Sybil
    1 year ago

    Positive: Cleanliness

  • Nelly Tan
    1 year ago

    This is a captivating newest and biggest outlet! It serves some food and drinks for tea time.

  • Joanna Ibrahim
    1 year ago

    Great facials and service! No hard selling. Been with them for 8 years already

  • Clarity Pang
    2 years ago

    Go to facial spa for many years now. Top notch service and products

  • Lynn chan
    2 years ago

    Awesome facial experience! Will definitely recommend!

  • Jasmine Leong
    2 years ago

    Great facilities and nice people.

  • Sheryl Wee
    2 years ago

    My experience at Porcelain has always been a pleasant one and I always look forward to my facial appointments with them because I see results and my skin has never been softer than after their treatments and using their products.

  • Karin Chua
    2 years ago

    Excellent quality and effective products offered, have seen positive results and tremendous improvements in skin condition after regular use. Hydro cleanser (which has a very calm and soothing scent), Botanical Soothing Gel and Hyaluronic Acid are my top favourites. Thank you Sanny for your recommendations and service.

  • Ying Ying Chan
    2 years ago

    I tried the trial facial at Porcelain Origins at Paragon. I thought it would be useful to include extraction in the treatment facial (mine was for hydration) to allow new customers to experience the full facial to decide if they wish to continue with the spa. A good experience and a nice environment.

  • Wei Ling Wong
    2 years ago

    Friendly staff and professional skills. Worth the price.

  • TH Law
    2 years ago

    Good service and nice environment.

  • Rachel Yuan
    2 years ago

    Discovered Porcelain in 2017 and haven’t stopped going there since! Not only a perfect treatment for my skin but also gives a dash of excitement each time going there for a session.
    However would really appreciate that the quintessential cycles continue, as it’s so far the best fitted cycle for me (and many other customers).

  • Rn K
    2 years ago

    Great extraction skills, professional and dedicated therapists. New outlet with cosy cafe to chill at.

  • Adeline Koh
    2 years ago

    Treatment rooms are spacious and relaxing. Comfortable and trusted therapist.

  • Kelly Roxanne
    2 years ago

    I love how different this spa looks compared to its other outlets (and pretty much most spas out there as well). I’m also a fan of their acai bowls… LOVE the generous portions and reasonable pricing. My new hangout.

  • Zihui Lim
    2 years ago

    Did the Classic Collection which consisted of the Quintessential extraction and was highly impressed by the results. Very thorough, painless and skin healed quickly. Saw a huge difference to my skin texture and skin tone!

  • sheetal prabhu
    2 years ago

    I had done a facial in April and got a buy 1 get 1. Found the 1st experience strictly ok, so forgot about the 2nd. Did the 2nd today after 4 months was much more professional. Better experience. Dont feel any visible difference with the oxy revivive though, the fragrance of rose was nice.

  • goh yp
    3 years ago

    I’m the regular customer of the spa. First of all I want to confess the price of a package was $1800 for the past few years, however the price had increased so much to $3000 for a package. I feel that the company just want to get rid of the old clients and welcoming the new clients who can afford the prices. But please do not forget that you built your reputations from all your past clients, we are the one whom helped you in establishing such a good reputations. I’ve never received any promotions as a old client, we don’t care if you open another outlets in orchard paragon, we only want the same prices as before, even if a slight increase will be fine but not too much. I want to make a complaint that the staff in 313 Somerset outlet are being very pushy on the products, and seriously stressed me out by coming to that outlet instead of enjoying a relaxing facial spa. Please improve the extraction quality for each session because the time management for the session is too poor as the consult doesn’t have enough time to finish their current task before the next customer. The time gap between each customer is too short for the consultant to complete their task. I’ve paid so much money on each session and I expect them to be completed within my satisfaction. The CNY promotion is on the same month of my birthday, and they refused to change the month for me and because of that, I wasnt able to enjoy the promotion privilege as they told me”you can only enjoy one promotion per month”

  • Jacqueline Chang
    3 years ago

    Relaxing environment to enjoy modern facial treatments. They have the latest technology which leads to immediate visible results!

  • Lennon Tan
    3 years ago

    Good ambiance and friendly and professional staff

  • Alvin Chow
    3 years ago

    Where else for the best facial experience?

  • audrey wong
    3 years ago

    Lovely new outlet! I’m a regular customer and I’m honestly thrilled to have a new playground for my facial experiences. I love the new cafe-my husband can wait at the porcelain cafe with his laptop (the way he likes it). Staff are always very polite and respectful towards us, and package prices are very reasonable. I truly love how Porcelain has manage to improve their quality and service offerings over the years without compromising any of their values. TWO thumbs up!

  • Joseph Cheng
    3 years ago

    Friendly staffs & comfy environment.

  • Alvin Soh
    3 years ago

    Great ambience, nice and healthy food. Highly recommended!!

  • Mark Tan
    3 years ago

    My wife looks more beautiful than ever! She’s also spending wayyyy less time putting on make up these days. Really wonderful. So nice that they always greet me with warm smiles when I tag along. And now they gave me a cafe with great coffee. Can’t ask for more!

  • Toh Constance
    3 years ago

    I enjoyed the treatment and it was a very pleasant experience. Thanks to the professional staff!

  • GE WL
    3 years ago

    Nice and friendly staff. Great products.

  • Kenny Sim
    3 years ago

    Walk in to nice place.
    The staff are so friendly and make good recommendations.

  • Elsepth Sia
    3 years ago

    I’ve been visiting Porcelain for 6 years since Cantonment Branch. I’m really impressed with its growth over the years as they never fail to deliver their services and results. Keep it up Porcelain and you’re my only trusted skincare now and always!

  • Cheng Pheng Joo
    3 years ago

    Nice ambience and friendly staff. Sure will recommend more friends! 😍😍

  • Poh Chuan Lim
    3 years ago

    Its money well spent!! Great effect and excellent service standard.

  • Elizabeth Ng
    3 years ago

    I’ve been visiting Porcelain for almost 10 years, the best extraction facial spa I have ever come across. I see excellent results for their other facial treatments too, my skin glow at the end of every facial treatments. Thanks Porcelain 👍🏻

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