• SPA CLUB At Beach Road

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Place Category: Salon

21 Reviews on “SPA CLUB At Beach Road”

  • Jowis Chew
    1 year ago

    Got the bestie spa day package and brought a friend along! Although a little pricey, the private amenities are really enjoyable! Very good once-in-a-while activity with your bestie!

  • Janice Ping
    1 year ago

    Encountered a very bad customer service provided by the staffs at spaclub especially the manager, JEROLD. I called up on 28th June with the intention to make a reservation slot on 18 July and a lady with a strong Chinese accent picked up the call. She noted of the date I wanted and given me a timeslot to arrive on that day and she mentioned ok booked. However, she added she would send me a whatapps message payment details which need me to make payment in order to confirm the slot and I agreed to it. And she even said she would send it after we ended the conversation. I waited the whole day but she didn’t send it. So I waited for a few days, given the benefits of doubt that she might be busy. Until on 1 July, I decided to make a call to double check regarding the payment message. She picked up the call and I recognised her accent and I relayed my concerns to her. To my surprise, she said the system doesn’t reflect my booking, I was confused so I explained to her I did called up on 28th June and we did exchanged the conversation, she couldn’t give me an answer and said she would call me back again to double check is my booking confirmed? I couldn’t accept her excuses to brush me off by ending the phone. Meanwhile while we were halfway through the conversation, a guy just jump into our conversation RUDELY and spoke in English and said abruptly HOW CAN I HELP YOU? I relayed the whole situation to him and he just said U WANT THE WHATAPPS PAYMENT DETAIL RIGHT, I WILL SEND IT TO YOU NOW! I paused for a second, thinking what a rude customer service he provided. He doesn’t even address who is him or any apology or so. I asked him who am I speaking to? He said I AM JEROLD, THE MANAGER HERE. I’m surprised that a manager handled the situation in such an unprofessional and rude manner to a customer. I requested for an apology, he kept silence and said THEN WHAT ELSE YOU WANT ME TO DO? I ALREADY SAID I WILL SEND YOU THE MESSAGE NOW! AND SOMEMORE YOU NEED THIS PAYMENT MESSAGE TO CONFIRM THE BOOKING! AND YOUR APPOINTMENT IS ON 18 JULY AND NOW ITS ONLY 1 JULY, WHATS THE HURRY?

    I would never recommend this spaclub to my friends/ relatives due to the poor customer services provided.

    I hope spaclub management could look into the attitude and professionalism of the manager by the name of JEROLD.

  • hao 08
    1 year ago

    Great service.

    Great MatchaLatte.




  • Lizy Teo
    1 year ago

    Amazing experience. One of the most luxurious spa clubs in sg with extremely reasonable price points. I brought my mom over and we both had a great time. Highly recommended!!

    Did facial and we really enjoyed the facilities as well. Will definitely come back again and try their massages.

  • Jeffrey Loke
    2 years ago

    Had a great deep tissue massage treatment , by Therapist Jenny. She had Strong finger strokes , and applied pressure to all the right acupressure points and Meridien lines. Able to reduce the aches on my shoulder and also my legs . Highly recommended.

  • kushal kale
    3 years ago

    This is our first experience for massage in Singapore. First it is easily accessible through Bugis MRT station. Since it is road touch it is easy to find by if u go by taxi as well. They make u comfortable in lobby and make u fill one form. Throughout, staff is polite and helpful and they speak English. We had booked VIP suite package which had Jacquzi, Steam bath and full body massage. U get private room with Jacquzi and steam bath within it. U start with Jacquzi first. It was fun and we enjoyed it a lot. Next is steam bath. Altough i think there ahould have being one more steamer. Both Jacuzzi and steam bath were refereshing. Make sure u bring one set of inner wear and dress. U tidy up and get ready for the best part, the massage. They give u one time use pants which u throw after the massage. The massuse were good. They do ask u which part do we need to massage more so u dont just follow what they want to do. We did oil massage. They have many other rooms for massage and a pretty good pool. Not sure what was that for. Overall they had a good service. Although we thought price could have being a little lesser. ?

  • Alex Samuel
    3 years ago

    TERRIBLE SPA! Don’t waste your money here!

  • Rebecca Chew
    3 years ago

    Very good massage! It is a nice place to relax in.

  • Filemon Gunawan
    3 years ago

    Did my facial treatment and I was satisfied. The staff are friendly and professional. The room is clean, the ambience is relaxing. I decided to sign up for 10x package which is reasonably priced.

  • Si Ling
    3 years ago

    Massage is great, therapist is well skilled. Overall a great experience as Receptionists are also very warm and welcoming. Big space although facilities such as sauna and steam are unavailable due to covid-19 restrictions

  • Rahama Tunnisa
    3 years ago

    Good service provider..friendly n helpful…nice place ..

  • Su YH
    3 years ago

    Good. The massage technique is good and help to relief the tension of the nerve.

  • daniel ruth
    4 years ago

    Decently good service

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