• spa rael goodwood park hotel 768x432

  • Profile

Place Category: Salon

29 Reviews on “Spa Rael - Goodwood Park Hotel”

Overall:
  • Renita Pais
    1 year ago

    I went to this spa as part of an Amex voucher redemption. First off, I made a reservation over a month in advance only to be informed that they did not have my booking. So, I rescheduled the appointment. Secondly, I was willing to pay for a 90 mins massage, but they only allowed for 60 mins. The room that I was supposed to have my treatment in had a roach running around. When I informed the therapist, she barely reacted and just picked up the towels and took me to another room. The massage was poor and not worth the 200+ dollars that they charge for it. Finally, as the therapist did not even complete the treatment as the alarm bell went off at the 60 min mark!!. The reception did not even acknowledge their hygiene situation or ask me about my experience – instead they directly offered me a package of 10 sessions which I happily declined. I will definitely not be going back nor recommend the place.

  • Clara Lim
    1 year ago

    Great experience with Spa Rael. The masseuse Alison was detailed and got all the key pain points. Would recommend.

  • Marcus Tay
    1 year ago

    Chanced upon this unassuming spa in a separate building from Goodwood Park Hotel. Clean and professional, comfy environment. Phada offered the best strong massage I’ve had in a while! Thank you!

  • Shereen Kaul
    1 year ago

    Enjoyed a 60 minute face spa at Spa Rael. Overall a very good experience. Great staff, very polite and helpful. The treatment itself was very relaxing and therapist was very professional.

  • Winnie Ngoh
    2 years ago

    Great service and responsive.

  • python python
    2 years ago

    Terrible experience. The massage room was like a storeroom, it does not justify the price and experience at all.

    Update:

    Following my review of the less-than ideal treatment room, the spa reached out to me and assured me that they are taking my feedback seriously and have taken steps to improve their premises and treatment rooms. They invited me back for another massage session and this round, the room was much better! I appreciate the efforts taken by the management to address customers’ concerns and their earnest attitude to make things right again. Thank you for listening and restoring my faith in your service attitude.

  • Josie Tan
    2 years ago

    Has been with Soa Rael for many years and had enjoyed their excellent services!! Be it facials, massage to customer’s services are great!!

  • Karen Kay
    2 years ago

    I love the facial and the ambience here ! The therapist is skillful and friendly. It was a good experience!

  • gingero froggie
    2 years ago

    Quiet sanctuary for a massage. Been on travelling and came back with stiffness all over my body. My masseuse was able to work on those stiff zones with the right pressure. I do fe much better after this massage!

  • Ginger Ong
    2 years ago

    Nice experience and good massage! The masseur hit all the right spots with the right pressure.

  • Jenn Lee
    2 years ago

    Always very good service for both massage and facial.

  • M Junk
    2 years ago

    For a spa place that charges more than $200 for a 60- or 90-minute massage, I didn’t expect the stale damp smell both at the reception and in the massage room. The massage room was rundown and felt more like a neighborhood massage place, or even a makeshift room, than a hotel spa. The ambience was severely lacking and it was really quite disappointing. Masseuse was ok but it wasn’t enough to make up for the smell, old interior and sloppy set-up. I was even wondering if the massage room was used to store stuff as I see towels stashed in a corner! Very unacceptable!

  • C (C)
    2 years ago

    Good facials provided as well as massages. Professional in their services.

  • Justin Loh
    2 years ago

    Very nice, relaxing and comfortable environment with friendly and skilfull facial therapists such as Alyssa

  • Irene Thye
    2 years ago

    Friendly staff and therapist.

  • Sam Fu
    2 years ago

    Great massage experience. Apple helped a lot with knots on my back and shoulders.

  • lucy finiarel
    2 years ago

    Lovely massage and service

  • Jiexin Ng
    2 years ago

    First time visit here, had a very good massage from Evon. Good pressure and helped settle my knotty back problems. Facial was very comfortable and face massage was thorough. Will return again.

  • Amanda Ong
    2 years ago

    Very relaxing massAge, Pearl is great!

  • Amit Kashyap
    2 years ago

    Very relaxing massage. Staff were professional and skilled. Highly recommend!

  • Cherny Goh
    2 years ago

    Have been with this massage outlet (formerly Ultimate Spa at Shaw) for years. Good to detox and relax muscles once a month. Used to serve ginger tea before massage and dessert after massage during per-Covid time. Now only have ginger tea.

  • Yu Leng Chan
    2 years ago

    Went for couple package hydrotherapy + body massage. Jacuzzi spa was very comfortable, masseuse apple and May were very experienced and check in with us on how was the strength and adjusted the massage according to our needs.

  • Pauline Lee
    2 years ago

    Nice environment. My massage therapist, Apple, is excellent! All my troubles knots were released. Been coming here whenever I’m back for past years.

Leave a Review

Your email address will not be published. Required fields are marked *

Overall:
Select a rating
Drop files here or
Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 3 files)
Please drag & drop the files to rearrange the order

Shopping cart0
There are no products in the cart!
Continue shopping
0
Select an available coupon below