• donna beauty AMK HUB

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Place Category: Clinic

15 Reviews on “Donna Beauty - AMK Hub”

Overall:
  • JIA XIN
    6 months ago

    Have been with Donna Beauty for more than 2 years now. Jolene at the reception is always all smiles when I arrive and she takes heart to remember her customers’ preferences. Jenny is my personal beautician and I really love her facial massages, really comfortable! During times my skin is sensitive after my travels, she will always advise an alternate solution to the existing treatments I have so that I don’t need to postpone my session. Thankful to the ladies who often offer their expert advices and most importantly, my skin condition improves with no allergies now.

  • Agnes Ng
    1 year ago

    Jenny left a very good impression and her facial was good. Overall I like Donna beauty facials. Although there are some hard selling, but if the service deem fit it’s still reasonable package.

    Will consider in future! Good experience.

  • Janise Phang
    1 year ago

    Signed up for a bojin treatment package stating unlimited sessions for 2 months via their IG promotion. Consultant who gave the service is very knowledgeable and friendly, called up to remind me to go for my sessions as my 2 months validity is almost expiring. I appreciate that very much and I like her service as she explains patiently during the treatment process, very professional and friendly.

    However, in my most recent visit this afternoon. I had an unpleasant experience with the receptionist (likely the sales team) in charge of booking appointments.

    Apparently, all slots are full when I tried to book for my next session (even off-peak hours) after I rejected her hardsell of a new treatment package firmly. I wanted to book for another session later this week (anytime) as my package is expiring but she refused to give me a slot, giving me all sorts of excuses. When I said I don’t mind be put on the waiting list, she simply refused. It became apparent that it is impossible for me to complete my remaining sessions that I signed up and paid for since there is no way that I can come down before my package expires.

    This is in contrast with what my consultant shared with me that she still has available slots and will certainly squeeze time for my booking. Additionally, my consultant also shared with me that when she tried to contact me to remind me of my remaining sessions, she was chided by the receptionist. It seems that they are ‘reserving’ their slots for new customers with potential of signing up for new packages.

    After my continued questioning, receptionist finally let me book my sessions but twice next week (shortly after she claimed that there’s no more slots for these 2 weeks and I can’t come more than once a week (when my consultant told me as long as I can take it, I can have a next session as soon as 2-3 days later, need not wait a week plus she’s available)). Still, with that, I can’t complete my ‘rightful’ number of sessions because of her refusal in giving me a 30min slot this week, anytime. I had no words and did not wish to argue with her further. I am not even certain that she made the 2 bookings for me.

    Not assisting customers in completing their rightful remaining sessions in package, claiming it’s not their duty to do so – simply rude and unacceptable, appalling.

    I liked my consultant, but I believe their hands are tied as appointments are managed by another group of sales team.

    If this is the way you are doing business, you won’t be losing only me as a customer.

    Never again for me.

    Beware.

  • Grace Michella
    1 year ago

    Tried the oxygen facial that consists of cleansing, extraction, mask, oxygen treatment and head, neck and shoulder massage. My skin was instantly moisturised and the head, neck and shoulder massage was so good that I almost fell asleep!!

  • Wu Melissa
    1 year ago

    Moxi body treatment very good

  • khadijah Abdullah
    1 year ago

    Melissa is very knowledgeable about the treatment & very skillful in her techniques

  • 乐乐Jolene “乐乐”
    1 year ago
  • Avis Ng
    1 year ago

    I did 5time Aqua Peel and DPL facial treatment in Donna Beauty and I must say the results have been really great and obvious. My pore issue has improved a lot. I can feel my blemishes faded away. My skin has become younger and brightening compared to before.

  • MP Unfranchise
    1 year ago

    I like the services and their recommendations improved my skin. I am doing the Aqua peel treatment and my acne has reduced after a few treatments. Beauticians have treated my skin very gently and they are very friendly as well.

  • ano noumous
    1 year ago

    Great service and friendly staff at AMK Hub. My consultants were very professional and recommended treatments that will be suitable for my skin type. My therapist amazing and explained to me each of the procedure while doing the treatment. Overall had a great experience and will recommend Donna Beauty to anyone seeking facial treatment.

  • Jesakaevon Neo
    1 year ago

    Cozy and comfortable environment. I enjoyed their services.

  • j c
    1 year ago

    Got their flyers through mail box hence tried their facial . Environment is clean and relaxing . Beautician Paris is experienced ,patient and friendly . Feels good after facial !

  • Melissa Tan
    2 years ago

    I have been their customer since 2018. I’m writing to warn folks on their hard selling tactics. Dun go for eyebrow, nails, facial or massage. Go elsewhere to do. I have to bear their persistent hard selling tactics to finish my package cos I have paid so much. It is indeed a painful and frustrating experience that current package not applicable, treatments have no staff to do, down the road they asked you to convert or top ups up saying it’s cheaper to do the treatments, super deals etc etc………….I hope folks will not have to go through such pushy and unprofessional experience as what I have encountered.

    Have a nice day.
    Good luck.?

  • C Loh
    2 years ago

    AVOID at all cost unless you can tolerate extreme HARDSELLING.

    Signed up for massage package. Once package signed, was tormented on every visit with more upselling due to their claim on unsuitable package sold(???). Every therapists behaves like snake oil salesman , Unprofessional with snipe remarks if upsell failed. Scare tactics on unfounded health issues. Do seek doctor’s advice if in doubt. They are not the right people to discuss your health. Go elsewhere if relaxation and stress relief is what most people look for in massage. Massage skills also pales in comparison with industry standard.

    Donna Beauty is TOTALLY DELUSIONAL on their service quality belief. That explains their DESPERATION for hardsell at every single opportunity during service. Feedback is a waste of time as they are not interested to address and resolve the issue.

    CONCLUSION : STAY AWAY from Donna Beauty and their related group company ( @NailHauz)

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