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  • YL Hong

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... YL Hong

I’ve created an account to reveal the unethical practice at Veritas Medical Aesthetic.
There is a tiny mole at the back of my neck, and I had wanted to remove it. As I wasn’t particular about which doctor to see for this simple treatment, I decided to book an appointment with Dr Chua Cheng Hu, after seeing an Ad on Google. In the advertisement, the price for a single mole removal was marketed at $120. On the day of the consultation, the staffs took my NRIC and personal particulars and the entire consultation with the doctor lasted for roughly 2 mins. It was a straight foward procedure and I was expecting to be charged at the amount as advertised. To my surprise (horror), the staff informed me that the actual price I had to pay for the removal of 1 mole is $420 + $120(for consultation) – before prevailing GST. I was appalled as this was not what I had expected, as the ad I saw clearly mentioned that the procedure price starts from $120 with no other terms and conditions. I felt scammed as the actual price cost 4 times the price I was advertised. I then asked if they could waive off the consultation fee if I purchase other products from the clinic as I was not expecting to pay this much for such a simple treatment. Two of the staffs (Rainie and Shannon) tried to assist me but they were not able to waive off the consultation fee after checking with their manager. The “so called” manager (Erika Zhang) made no attempts to hear my reasons for feeling upset about the situation and accused me of shouting at her and refusing to pay. She then proceeded to threaten a police report unless I pay up the consultation fee of $128. The doctor also stepped out and taunted that I should go somewhere else if I’m looking for something cheap. At this point, i felt wronged and scammed, but proceeded to pay the consultation fee reluctantly as I didn’t want the matter to escalate further. $120 may be a small price to pay, but imagine an elderly person or somebody earning a modest salary getting scammed by such an unethical doctor! Please avoid this clinic at all cost and do not believe anything that they had advertised!

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