I have frequent this place for mani and pedi for last 5 years but service seems to have gone worse since change of owner, changes of staff and recent expansion:
– very hard to make appointment and changes. Sometimes WhatsApp request gets ignored (double blue tick but no response) and you have to chase for a reply. Staff were unapologetic or even said my request was late, when you can’t get a slot even though it’s coz they ‘miss’ your message.
– long wait time even when you have appointment and arrive on time. Had to chase reception at the new shop a few times and they seem more interested in entertaining customers who have bought facial packages. Staff seems overbooked and poorly coordinated. Having receptionist doesn’t seem to help smoothen the process. Also seen other customers being bounced around a few manicurists midway during their sessions.
I was already in 2 minds on whether to continue my package but decided to still continue as price is still reasonable. Unfortunately my recent experiences have all been unpleasant. Honestly, would rather move onto other places after this round.
I have frequent this place for mani and pedi for last 5 years but service seems to have gone worse since change of owner, changes of staff and recent expansion:
– very hard to make appointment and changes. Sometimes WhatsApp request gets ignored (double blue tick but no response) and you have to chase for a reply. Staff were unapologetic or even said my request was late, when you can’t get a slot even though it’s coz they ‘miss’ your message.
– long wait time even when you have appointment and arrive on time. Had to chase reception at the new shop a few times and they seem more interested in entertaining customers who have bought facial packages. Staff seems overbooked and poorly coordinated. Having receptionist doesn’t seem to help smoothen the process. Also seen other customers being bounced around a few manicurists midway during their sessions.
I was already in 2 minds on whether to continue my package but decided to still continue as price is still reasonable. Unfortunately my recent experiences have all been unpleasant. Honestly, would rather move onto other places after this round.