• donna beauty IMM

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Place Category: Clinic

25 Reviews on “Donna Beauty - IMM”

  • Jk
    3 months ago

    Hey I am not satisfied with the facial session and want my refund

  • Loo Mary
    10 months ago


    Services excellent,highly recomended

  • Rohayah Che Rose
    10 months ago

    Cozy environment. Was attended by Ms Christina. Overall experience pleasant.

  • justine lam
    11 months ago

    My facial therapist is Christina! Left me feeling comfy and a great experience.

  • May Ling
    11 months ago

    Super disappointed in the service provided.

    I bought a deep cleansing facial session at $128 at Rail Mall but they said the therapist MIA so transferred me to IMM outlet.

    During cleansing of my face, the therapist mentioned that she will be doing the hydrating facial for me (worth $28). Naturally I was shocked and quickly clarified that it should be the $128 facial and she seemed very confused. My question is shouldn’t this be properly communicated between the outlets? I had to show my credit card bill as proof of invoice… Hillview outlet told me that they forwarded my invoice before my appointment, so who messed up? We will never know.

    Afterwards, I was given a face mask and extraction. I told the therapist that I have low pain tolerance so that she could be more gentle but the extraction only lasted less than 15 mins. (I timed)

    Then she proceeded with some machine, did not explain what the machine was. (apparently it was called cold bar and only used for deep cleansing facials) But after some digging, I found that the normal hydrating facial also used same type of machine and the outlet claimed that it was a different machine…

    Towards the end, they gave me a random massage, no one told me massage was included too.

    The entire facial which lasted for 45-50mins, I came at 6.35 and got ready by 7. The facial ended at 7.48pm. After, I was brought to a room where they tried hard selling me the package for $2k+ . The lady told me that they usually do not give out massages for first timers and that the $2k package includes massage and DPL.

    I asked to see the difference in products and steps between the hydrating facial and cleansing facial, turns out the only differences were extraction + massage + products used. FYI, they couldn’t show me the “less premium” product cause “management say so”.

    Lastly, I called the outlet manger and she told my massage is by right included in the $128 session and that the entire package costs $1688. Difference in price of $2k and $1688 though.

    In summary, if the difference is products used and extraction, other facial salons are much better and more worth. No point in constantly pointing out that your products are made from France when the steps are so brief and never properly explained.

    They tried to get me to come back and redo but do I want to risk them hurting my face? No thank you. 🙂

  • Pamela Chan
    11 months ago

    Happy with Service. Have been with them 2013

  • Hetty Chai
    11 months ago

    Staff are very polite and very professional in doing their job.

  • TEE Yok Lan
    11 months ago

    Good service and treament, highly recommend.

  • Nur Fauzana
    11 months ago

    Nice environment. The beautician is also friendly. Christina is very patient in explaining things. Love it.

  • anthea soh
    11 months ago

    Happy with the service and can improve the complexion.

  • Peter Eleazer
    11 months ago

    good facial highly recommend 🙂

  • Sharon
    11 months ago

    The facial was thorough and the ambiance was relaxing 🙂

  • Ben Soh
    11 months ago

    Beautician Christina did mine facial treatments, she is patient & responsible, highly recommended.

  • Tan peh
    11 months ago

    The body treatment is enjoyable. Let yr mind and body relax.

  • Tjiau Hui Liong
    11 months ago

    I’m long time customer already, very happy with treatment and service, manager and all staff very helpful

  • yanqi yeo
    11 months ago

    Very happy with treatment and service, manager and all staff very helpful and kind

  • musananie uchernyer
    11 months ago

    I was attended by Yuki. She was excellent with her hands. I love her treatment she rendered.

  • Patricia Chiang
    11 months ago

    Excellent service!! Christina is a very professional beautician. Highly recommended!

  • - Chai Lee
    11 months ago

    Very disappointed of the service , especially manager there . No manners . I bought 1.5 hour Bojin facial from (Fave), did not explain half an hour is for consultation.end up only do for me for 1 hour . The manager told me 1.5 hour Bojin facial including half an hour consult. I feel very disappointed for this Donna Beauty . The manager still want ask me to buy package , keep on hard sell . I will not go again and will not recommend friends to such a place. It

  • pang jenny
    12 months ago

    Realiable n effection

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