• heart springs spa hougang mall 768x553

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Place Category: Salon

23 Reviews on “Heart Springs Spa - Hougang Mall”

  • Jessica Tan
    2 months ago

    This salon spa just want business, when they whatsapp you to confirm appointment, an instant response is expected. However when you text them for change of appointment no one cares. I text on Thursday, no response. Followed by a text on following Monday, still not response. Ended up got to make a telephone call for which they picked up call only after 6 rings.
    Super poor customer service!

  • June
    5 months ago

    Went to do face threading this afternoon but the therapist ended up shaving my facial hair with a blade, and did so without informing me. When I stopped her from continuing, she disregarded my preference and continued, explaining her rationales for doing so. For three times that I stopped her, she just continued. Part of my skin is in pain now, likely inflamed. Goes to show that the therapist is disrespectful of individuality and individual preferences. Certainly unprofessional, and I will not go there again.

  • Jameson Chia
    11 months ago

    Staff is friendly and patient. Clean and neat layout. Price is reasonable. Been a regular since 2018. Once in awhile, sales staff will promote and recommend add-on(s), but we often resist from being tempted. ?

  • Shiqing teo
    12 months ago

    This company uses expired products to help customers make eyebrows, and has sold expired repair cream for 30 yuan, otherwise it will let customers use expired repair cream after eyebrow tattooing


  • Ele T
    12 months ago

    Terrible experience… hardsells you package even when you still have many sessions left with them. Wanted to leave but was stopped by them. Truly disgusted by the hard sell attitude. Service staff can’t stop talking and promoting their service when you’re doing a facial or massage and just want to relax.

  • Heng Lie
    1 year ago

    I’ve been to the spa a few times, and each time has been a fantastic experience. This time, I booked a TCM Treatment followed by a foot massage for my mother and myself, and it was truly the ideal way to decompress after a long week. Strongly recommended!

  • Belle Belle
    1 year ago

    Was aching everywhere that afternoon hence drop by for some massage and paid for 1 trial. Was hard sell one (pkg-2times) at $180 and regretted totally. Upon the second time, knowingly the masseuse uses too much strength hence requested for her to be gentle, instead of doing so, she used the same strength hence super painful for 2 weeks. Try it if you dare.

  • Chiew Yeehan
    1 year ago

    A really relaxing place with reasonably priced massages. The massage was extremely nice and polite, and also offered me a lot of suggestions about my stiff muscles. Every week, I look forward to attending such a wonderful service! Every time I walk in, I feel so at comfortable.

  • Khor Yong Hao
    1 year ago

    Did facial treatment today in this branch and the service experience is great. Recommended.

  • Eileen G
    1 year ago

    Hasty service. Will not recommend.

  • Gina Er
    1 year ago

    I’ve been to Heart Springs Spa several times; it’s a pleasant and cosy location, the massage level is really high, and the attitude is also perfect; if you want to receive a wonderful and relaxing massage, I am confident this is the best choice; I strongly suggest it, and I will surely return.

  • Merry Wong
    1 year ago

    Excellent location to relax with a real massage; the therapy is professional, and the massage treatment service is more than enough. The receptionist was both courteous and informed. He gave me a lot of advise and strategies for relaxing my body, and I definitely suggest it to any busy people who come here to relax.

  • Choo Celest
    1 year ago

    The massage therapist was very professional and knowledgeable. Through massage, he can immediately know my physical condition and give me a lot of professional knowledge and advice to improve my weak areas. I appreciated how he made me feel that he truly cared about my body and not just a massage. Thanks for his advice, I will definitely come back again.

  • M L
    3 years ago

    Foot massage was very good and relaxing music ..nicely relaxing place..

  • Jan
    3 years ago

    I do foot reflexology here once weekly or once every 2 weeks. Look for Lina, her foot massage is both relaxing, strong yet not painful. I have been to many places for foot massages and nothing beats this. Recommend.

  • maria lopaz
    3 years ago

    Once again, this company has trained their staffs to hard sell . Product from China which one can purchase from any China website .

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