• Freia Aesthetics Raffles City 768x502

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Place Category: Clinic

57 Reviews on “Freia Aesthetics - Raffles City”

Overall:
  • Priscilla Ho
    3 years ago

    Thank you for accommodating me on such short notice! my therapist was ally and she was very knowledgeable with the different products and patiently answered my many questions. Service was impeccable and they were not pushy about their services and products which I am greatly appreciative of!

  • Nerissa Kok
    3 years ago

    Love about their cozy rooms. Love their friendly and positive attitude. Best of all the products they used on my face left me with a hydrated glowy radiant face. No break outs and exactly what I needed for post laser. I returned the next day to get the BR products.

  • Siti Aisyah
    3 years ago

    Positive: Communication, Professionalism, Quality
    Had a trial facial on 15/12/20 and it was good! Eugine did my facial, she was very gentle yet very thorough esp with extraction. The facial was very effective, my skin was still smooth and clear the day after. They are also not pushy at all with products & packages. I’m impressed and I’ll definitely come back again!

  • Jennifer Pek' Wijaya
    3 years ago

    A great place to have a little me time and to pamper your skin. They deliver great service with wonderful staff, only down side is, the toilet is quite a walk.

  • Charlyn Lim
    3 years ago

    I have been a big fan of biologique recherche products but this is the first time I’m trying the facial treatment and I must say it’s was very relaxing and my skin felt so pampered after a month of minimal sleep (I have a newborn). My therapist Yuffy was informative and friendly. Can’t wait for my next treatment.

  • Veronica Ng
    3 years ago

    Wonderful journey with FREIA from the beginning..
    Met Ms Serene on my 1st visit at Wisma HQ last Nov to know more about BR products.
    She and her staff were warmth and patience to serve me (just a walk-in to make enquiry).
    Started using BR products regularly since then. Even during CB, I received products promptly through online purchased too (not forgetting to mention the beautifully wrapped boxes).
    With the gift vouchers i received throughout the purchases, I decided to have my first facial at Raffles City outlet last month.
    Ms Yuffy, who is my skincare products consultant for a period of time. She has been very patience to answer all my needs and concerns on my skin. Without any hesitation, my first facial treatment by her was Flawless Radiant, the result was what it stated. Even my hubby can noticed the brightness and better tone on my skin. She also share her experience on removing the sunspots when i mentioned mine.
    So, 2 weeks later, I went to FREIA medical to get it done. Had an impressive experience with Dr Toby and nurse Ms Queenie.
    Yesterday, I went for my 2nd facial, it was Glow Right treatment.
    It is indeed Right to pamper ourselves with Right consultants and at a Right place.
    Thanks FREIA 🙂

  • Siew Then
    3 years ago

    Lovely Rejuran facial by Kelly. It was expensive but I took advantage of their first time visit discount. My skin looks brighter and more hydrated after the treatment so definitely worth it! Will be returning for another one soon.

  • Catherine Flynn
    4 years ago

    Warm welcome from staff and excellent Biologique Recherche facial with Yuffy.

  • Ye Lik Chow
    4 years ago

    Positive: Communication, Professionalism, Quality

  • Annie Sim
    4 years ago

    My aesthetician Kelly has good product knowledge and also very detailed explanation on the condition of my face. Professional!

  • evonne ng
    4 years ago

    My visit to Freia was indeed a game changer! It all started when I was desperately looking for alternatives to my skincare woes. i was so intrigued with the Biologique Recherche products that I decided to drop them a DM on their Instagram. Serene responded shortly after and with her advice, I snagged a few of BR’s cult favourites and decided to make a facial appt the next day. Kelly my therapist was very friendly and gentle. She offered loads of information to my skincare routine questions and I left with my skin absolutely glowing and soft. The whole experience was so therapeutic and rejuvenating. I am most impressed with the connoction of products and devices that was used during the BR facial treatment. Coupled with my new skin care regime, the results are amazing! Thanks alot to Serene and the friendly team at Raffles City! Looking forward to my 3rd session next month!

  • Ann-Maree Chua
    4 years ago

    Had a great first experience here – super friendly staff and my aesthetician Kelly did a fantastic job with my facial and also recommending products without the hardsell. Looking forward to coming back soon!

  • PC Ng
    4 years ago

    My session started with a quick skin analysis to determine the right facial. Because my skin is fundamentally dry and a little dull of late, I was recommended the ‘Flawlessly Radiant’ facial using Biologique Recherche products which I’ve been meaning to try. At the end of the 90min session, my skin felt hydrated with a glow and I was in a relaxed state from the added face and neck massage. I must say it has been a while since I had a good afternoon nap! Overall, a wonderful experience at FREIA and I was well taken care off by Tina and Kelly ❤️

  • maddy c
    4 years ago

    Tried out the hydrafacial a couple of weeks ago. Therapist Yuffy was so gentle and taught me a lot about my skin, the facial itself helped to purify and brighten my skin after. Left my skin feeling glowy, clean and hydrated.

  • June Tan
    4 years ago

    I shall start from begining of my experience. During circuit breaker period, my skin was going haywire. I think it what congested but couldn’t really figured it was(I am no skin specialist). I started buying all sorts of skin products online hopping my skin will turn out better but it did not. Then i goggled alot to search for better skin products and landed on BR which then brought me to Freia Aesthetics. I messaged them and they were very responsive whether it’s via messenger or WhatsApp and met Tina there. She was very helpful and even asked me to take a pic of my face so she can check. There was no pressure to buy anything online and in fact she said it would actually be better to see face to face but then phase 2 has not started. Fast forward to today, i just had my first BR facial by Yuffy and it was absolutely amazing. 90mins passed very fast when you are in good hands! A skin analysis was done via a machine. After which she proceeded to recommend few facial options. During the facial itself, she just explains what goes into my skin. No constant yapping or hardsell. Even after the whole thing, there was absolutely no hardsell at all but me being me, i bought the cult favourite P500 to try out. Good thing is they had different sizes!. I booked for another for another session and now my BR journey has just begun!

  • Jane Tan
    4 years ago

    Therapist Yuffy is highly skilled and ive never experienced such comfortable and fast hands during a facial extraction process. She is gentle and provides a very customer centric consultation for both facial and products. She is warm and friendly and most importantly, non sales-y. Freia aesthetics provide professionalism in their services and authenticity.

  • Asd Zzc
    4 years ago

    Very professional service by Tina. As I was mailing the product to overseas, she answer all my doubts. This is my 2nd dealing with them, will continue to do so in the future. ??

  • Priscilla Wuersch-Ng
    4 years ago

    The room was extremely clean and bed was well prepped for a good facial. I selected the Hydra facial which was all encompassing. My therapist, Kelly, was very skilled and pinpointed areas of my face which required attention. I was recommended a couple of BR products which I have been using for about a month now. I do notice a glow in my skin and giving me a fairer complexion. Looking forward to trying a different facial at my next visit!

  • Denise
    4 years ago

    Doing facial here is a real treat. Relaxing ambience and great skill. A wide range of facials is available to suit various skin needs. Highly recommended and the Therapists run through your products in details to advise the best ways of using them to get the best results. 🙂

  • Jermiegale Sy
    4 years ago

    Positive: Communication, Professionalism, Quality

  • Anthea Low
    4 years ago

    Positive: Communication, Professionalism, Quality
    A superb experience at Freia Aesthetics. The estheticians are professional and very knowledgeable. The improvements in my skin are instantaneously visible and very long lasting. I also appreciate that they do not pressure you to take on any packages. All in all, it’s definitely a worthy investment for one’s skin.

  • Лина Харитонова
    4 years ago

    Incredible experience.
    Top level service.
    Highly recommend ??

  • Liaw
    4 years ago

    Positive: Communication, Professionalism
    I posted an enquiry to book an online consultation, and Tina immediately followed up with me through WhatsApp. She was quick to address my many concerns, and patiently guided me through my queries about the product range. Her calming countenance and the professionalism of the therapist I spoke to at the Raffles City outlet enabled me to be communicative and open to receive the help I needed. They were very kind to offer me some samples of products, so I would be better able to gauge the efficacy and fit before committing. Looking forward to clearer skin 🙂 Thank you Tina and co!

  • Catherine Chow
    4 years ago

    First time BR facial last week with Freia at their city hall branch. Overall experience was highly enjoyable. The facial was tailored to my skin needs after a full skin analysis was done. The BR products used had a remarkable effect on my combination skin (sensitiveo and dry the on cheeks and oily T zone), the next day my face looked brighter, less congested, skin was quite well hydrated with additionally less fine lines and smaller pores on the t zone. No pressure to purchase a facial package or to buy products however I did buy the Amniotique serum ( I’m a great believer in serums) which I used over the course of the next few days together with the sample emulsion gel sensible. My normally oily t zone was a lot more balanced using the serum and moisturiser combination. Overall effect was increasingly visible improvement in skin texture, clarity and reduced congestion. Went back to the clinic to purchase the p50t, full size emulsion gel sensible and 2 small serums. In less than a week my skin looks so much stronger than before! I’m a convert to BR products!. The only slight downside during the facial was that my neck felt stiff as the pillow was not supportive enough and there was no pillow for underneath the knees which most salons provide, for 2 hour treatments. Also the massage was not as strong as I preferred. Otherwise the facial was very enjoyable.

  • Sabrina Tasrib
    4 years ago

    Pleasant and amazing service

  • wei chun
    4 years ago

    Very professional staff and excellent service provided. Enjoyed the whole facial treatment. Highly recommended

  • Sarah Lim
    4 years ago

    Loved my facials with Freia! I see great results with much clearer skin almost immediately after the treatment and it was such a calming and comfortable session.

  • Charis Kum
    4 years ago

    Excellent service by therapists, with appropriate BR treatments done 🙂

  • Tricia Tham
    4 years ago

    Very different kind of facial but impressive results. Products and usage very well explained.

  • Huey Ching Tan
    4 years ago

    I visited for the first time today and had the Ultimate Hydra-O2 facial. Great service by Jenny, who was thorough in her explanation and encouraged me to share my concerns. Really pleased with my experience and will revisit.

  • duangjais
    4 years ago

    Nice n professional

  • Junie Y
    4 years ago

    I did a Biologique Recherche Royale Experience and it was the first time I did micro-needling which I would normally would’ve been freaked out by but apparently it helps absorb the serums better so I took a deep breath and jumped right in. Numbing cream was applied and I didn’t feel pain at all. The cream took a while to wear off but when it did I felt no pain. Was advised to hold off on my usual P50 for two days just to let my skin recover and when it finally did, my skin had a lovely glow. Nothing beat this! I would absolutely do this again except I wouldn’t put on any foundation/make up cos when I did, I could see the ‘crop circle’ lines from the tiny perforations the micro needling made

  • cookiesncoffee
    4 years ago

    Everyone at Freia is very friendly, helpful and accommodating. The Freia therapists are also experienced and knowledgeable in the treatments, products and different skin conditions.

  • Meiyin Chen
    4 years ago

    Enjoyed my facial session at Freia. Therapist pays attention to my needs. Rooms are clean. The only feedback I have is I am usually only offered water after my facial session. Will be great if there are other choices of beverages post the pampering session.

  • Toto Pebble
    4 years ago

    I first came to know Freia Aesthetics in my search for Biologique Recherche’s products in sg. While it is easier to get hold of BR products now, I’ll always return to Freia for my skincare needs. Their facials are effective and pampering. The staff are wonderful, especially, Yuffy, has very good hands. They are able to recommend products and treatments suitable for my skin, with no pressure at all. Their online shop at Freia247 ships fast and has a fabulous reward system.

  • Syatira T
    4 years ago

    Thank you to Freia team especially Yuffy who did my BR facial last week – she was professional & knowledgeable and also listen to my needs. She was also very patient whenever I have a lot of questions to ask haha and gave me good advices about taking care of my skin. What I also like about Freia is there’s no hard selling and also none of the staff were pushy, they were in-fact respectful and understanding ?. I met Serene, the Founder and Director, the other day and she was so sweet and nice to us customers. I also love how welcoming the ambience is. About the BR Facial, I really love it , just after 1 session I was able to see visible results. I love that my skin is now looking more hydrated and glowing, no breakout so far and have not been wearing foundation (as often as I used to) since facial. Once again thank you Serene, Yuffy and the entire Freia team. Would definitely come again for another BR facial. Thank you

  • Sab Norman
    4 years ago

    I truly enjoyed all my sessions so far here. Yuffy is my therapist and she is very knowledgeable and recommends you the best facial and products based on your skin type. Everyone here is very friendly and welcoming and they do not pressure you in any way to buy their packages. Always look out for their events where they will feature new facials/technology/prioducts, very engaging and amazing customer service!

  • Ayumi Kawamura
    4 years ago

    I hardly write a review but I can only say this is the only place I can trust my skin.

    I visited the clinic first time with my acne scars concerns, and the moment I stepped inside I already knew that this is my “safe zone”.
    Dr Toby is really patient and encouraging and the nurses, they are all so warm and friendly. They’re so helpful and genuinely wanting to help my skin to get better ❤️
    Always looking forward to my next visit.

    And this is also the place where I can finally find BR products that I have been longing to try.

    And man… the BR facial is AMAZING. Couldn’t believe that I can see my skin is glowing and getting better; together with my laser treatment with the clinic.
    Of course despite of how great BR products is, it also lays on how skilful and experienced the therapist are.

    I can say now I’m addicted to BR products. And that’s the only skincare products I dare to spend my money on.

    I’m so grateful I can find such an amazing place for my skin.

    It’s like a dream come true ❤️

  • Shirley Chang
    4 years ago

    The specialist and service here are fantastic! I really enjoy that.

  • Clara Ko
    4 years ago

    I had my first facial at Freia Aesthetics last week and it was a great experience. The beautician was very warm and helpful. She recommended a treatment that my skin needed after conducting a brief skin analysis and shared many skincare tips. I really like the fact that none of the staff at Friea has ever tried the hard sell approach on me whenever I pop by to grab an item or two. Every interaction with them was very pleasant.

  • Daryl Goh
    4 years ago

    Fantastic service by the team at Freia. Always looking forward to my sessions.

  • Hayley T
    4 years ago

    Excellent service. Knowledgeable re: BR products, generous additional samples given, voucher for future visits. Girl was so lovely as to tell me to come back later with my password and she could give me a tax refund.

  • Joyce
    4 years ago

    Excellent facial. Excellent service. Had the pleasure of meeting the owner when I went down and she was extremely warm and friendly. The staffs are very knowledgeable and you can just see the enthusiasm when they talk about the products they carry, that’s when I know I’ve stepped into a gem.
    All too often you see people working at a facial salon pushing products just for commission. I had a lovely chat there with the therapist during my facial and never once was I pressured into buying anything.
    No hard selling at all. The service and facial spoke for themselves.
    Facial itself was bliss. The therapist respected my “time to sleep” and knew when to engage and when to stop conversations.

    Thanks Freia! You’ve made me a convert! Long gone are the days where having a facial is a stressful and annoying occurrence.

    Extremely recommended. You won’t regret it.

  • Monica Bhagwandin
    4 years ago

    I always have an amazing facial at this place. The therapists are nice and friendly but most of all they are very service minded and professional. The place is not cheap but you will look 5 years younger while leaving this place!

  • Demi Goh
    4 years ago

    Great service at raffles city outlet! Kelly and Yuffy were very friendly, patient and has good product knowledge.

  • Cbel P
    4 years ago

    Communication and customer service is really their strength! My therapist, Jenny, was very attentive and did a great job analysing and recommending the treatment and products based on my skin type. BR is really great, and they are truly a great place to experience this great brand. Highly recommended 🙂

  • Irin Ou
    4 years ago

    Very professional and no hard selling at all. The staff Yuffy is also very attentive to the needs of the customer. Spa or facial treatment experiences were never pleasant in Singapore but now I stand corrected. I’m glad I found a facial place that is truly driven by passion. I look forward to the treatment every month!

  • Doreen Wong
    4 years ago

    Great treatment! Face was glowing & plump up after session. Love the massages that came with it as well. Will definitely come back for more! Thank you Yuffy!

  • Tracy
    4 years ago

    Always enjoy my facial here at Freia Aesthetics. Did my VIP O2 facial and immediately i can see that my face is brighter and glowing after the facial. Was attended by beautician, Kelly and she is superb. Got some good advice from her on what products to use to help my dehyrated skin and will definitely place my order online at Freia 247.

  • Debra Ann
    4 years ago

    Great service and ambience.

  • Kristine Xie
    4 years ago

    I’ve always been hesitant about getting a facial. To put one’s face in the hands of a stranger is a big risk (first world problems yes I know). I have been purchasing my skinceuticals and BR products from Freia Aesthetics in Raffles City and the atmosphere always struck me as warm and relaxed, the staff friendly and happy to share their knowledge about the products.
    Finally got my first facial last week after a major hormonal breakout on my chin. Yuffy my facialist exuded confidence and calm, helped me choose the correct facial for my needs that day without pushing me to buy packages or other methods of upwelling- something I really appreciate.
    The facial experience itself was wonderful to say the least. It was such a peaceful, relaxing experience (after the extraction was finished that is) that I fell asleep during the masking. I would love to tell you that i awoke pimple free but although the zits were still there, they were not as inflamed and the black and white heads gone without much evidence of the extraction process. Yuffy also taught me a lot on what I was doing incorrectly in treating my hormonal breakouts which has been really helpful with my skincare routine.
    Definitely going back for more.

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